This is likely because the registration badge was added to your program after this person enrolled. You may want to un-enroll and re-enroll the patron to earn the registration badge and any associated rewards.
Note: This is not possible to do if someone has already completed the program.
Follow the instructions below to un-enroll and re-enroll a patron:
- Login to your administrative dashboard.
- Go to People > Find a Person.
- Search for the person and click on their name under "Reader."
- Click on the box under "enroll" to remove the check, and then re-enroll them by checking it again!