FAQs
Answers to frequently asked questions about library patrons' Beanstack accounts and readers.
- What information can I use to look up a reader's Beanstack account and profile?
- How far into the past can users back-date reading?
- How to successfully transition leadership of your Beanstack site
- When do readers' ages update automatically?
- If I'm adding a reader from the staff side, are they automatically enrolled in a challenge?
- If I go to "Find a Person" and enter the branch name, will all readers at that branch appear?
- What do I do if someone selected the wrong challenge upon registering and the right challenge is no longer showing up for them?
- Why don't I see the registration badge or reward listed for someone who is enrolled in the challenge?
- What if a group wants to log “all at one time,” but they have different ages of kids?
- A reader or account is in our system twice as a duplicate. What should I do?
- How to enable duplicate account prevention
- How to add and view notes for readers
- What is the difference between a reader's reading log and challenge log?
- How much reading time can library readers log at once?
- Why do the badges for a reader not appear to match up with their challenge participation (i.e., minutes read, activities completed)?
- Is it possible to un-do or reverse a completion?
- How to log past reading for a new offline reader account
- How to enroll a new reader in a past challenge