- How can I see the reviews written by a specific reader?
- How does a reader print their reading log?
- Is it possible to un-do a completion or reverse a completion?
- How do I mark a reader as having completed a program?
- How do I add a reader to an existing account?
- How do I delete a reader?
- How do I delete an account creator?
- What do I do if someone indicated they were "not interested" in a program but now want to enroll in that program? The program is no longer showing up for them on the reader experience.
- Why don't I see the registration badge or prize listed for someone who is enrolled in the program?
- If I am adding a reader from the staff side are they automatically enrolled in a program?
- What do I do if someone selected the wrong program upon registering and the right program is no longer showing up for them?
- How do I add a review for a reader?
- Why do the badges for this participant not appear to match up with their participation in the program (ie minutes read, activities completed)?
- Why a reader earned all of the badges even if they have done enough reading for the program? What is the difference between the Log and the Program Log?
- How do I earn or un-earn badges for a reader?
- How do I redeem a prize for for a reader?
- How do I log activities for a participant?
- How do I log reading on behalf of a reader (patron)?
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